Privea Healthcare Portal™ Privacy Policy

1. Who We Are

Privea Healthcare Portal™ (the “Portal”) is operated by Priveamed Global Pvt Ltd (“we”, “us”), a company incorporated in India, with its registered office at K1/702, Central Park 1, Golf Course Road, Sector 42, Gurgaon, Haryana 122009. For the personal information described in this Policy, we decide why and how it is used. This Policy explains what we collect, why, who sees it, and the choices you have.

2. What We Collect

From patients and people using the Portal for a patient:

• Account details: name, email address, phone number, country, and your login details.
• Quote request details: the health information and documents you choose to give so that providers can quote, such as your condition, symptoms, reports, scans, treatment you are seeking, preferred dates and travel plans.
• Messages and replies exchanged through the Portal.

From hospitals, doctors, recovery centres, concierge companies and other partners:

• Organisation details, contact people, licences, registrations and accreditations, and the services and quotes you give through the Portal.

From everyone:

• Technical information such as device, browser, general location and pages used, to keep the Portal working and secure.
• Anything you send to us when you write to support.

Please only give us information you are happy to share. Health information is sensitive, and we ask for it only so that providers can respond to your request.

3. Why We Use It

• To create and run your account.
• To pass your quote request to the providers you choose, and to show you their replies.
• To check provider credentials and accreditations.
• To answer your questions and complaints, and to give support.
• To keep the Portal secure, prevent misuse and fraud, and meet our legal duties.
• To improve the Portal, using information in a way that does not identify you where we can.

We do not sell your personal information, and we do not use health information for advertising.

4. Who Sees Your Information

• Providers you choose. When you send a quote request, the details in it are shared with the providers you send it to, so that they can reply. You choose who receives it. Once shared, a provider is also responsible for how it handles that information, under the laws and professional rules that apply to it.
• Our team and service providers. People who work for us, and companies that help us run the Portal, such as hosting, email and security services. They may only use your information for the services they give us, under agreements that require them to protect it.
• Confidentiality. We do not sell your personal or health information, and we do not use it for advertising by others. Providers must keep what you send them confidential and use it only to respond to your request and provide care.
• Authorities. We may disclose information where the law requires it, or to protect people from harm.
• Business changes. If the Portal is transferred to another organisation, your information may move with it, and we will tell you beforehand.

5. Consent

We ask for your consent before we collect or use your personal information, including health information, for the purposes above. You can withdraw consent at any time by writing to us. Withdrawing does not affect what we did before, and it may mean we can no longer provide parts of the Portal to you.

6. Information Sent Across Borders

The Portal connects patients, who may live outside India, with providers in India. Your information will therefore be handled in India and may be viewed from the country where you live. Where we use service providers in other countries, we take steps so that your information stays protected.

7. How Long We Keep It

We keep your information for as long as your account is active and as needed for the purposes above. After that we delete it or make it anonymous, unless the law requires us to keep it longer, or we need it to settle a dispute. Providers that received your quote request may keep it under their own legal and medical record-keeping duties.

8. Keeping It Safe

We use reasonable security safeguards to protect personal information from loss, misuse and unauthorised access. No system is completely secure, so please keep your login details private and tell us promptly at support@priveahealthcareportal.com if you think your account has been used by someone else. If there is a breach that affects you, we will tell you and the authorities as the law requires.

9. Your Rights

You may ask us to:

• tell you what personal information we hold about you and how we use it;
• correct information that is wrong or out of date;
• delete your information, subject to what we must keep by law;
• withdraw your consent;
• name someone to act on your behalf if you cannot act for yourself.

Write to us at support@priveahealthcareportal.com. We will reply within a reasonable time. If you are not satisfied with our reply, you may complain to the Data Protection Board of India or to the authority in your own country, where that applies.

10. Children

The Portal is not for children to use on their own. A parent or legal guardian may use it for a child, and we will ask for their consent before we handle the child’s information.

11. Cookies

The Portal uses cookies that it needs to work, such as keeping you signed in. We will ask for your consent before using any cookies for analytics, and the Portal does not use advertising cookies.

12. Changes to This Policy

We may update this Policy. If a change matters, we will tell registered users in advance. The date and version above show which one applies.

13. Grievance Officer and Contact

If you have a question or complaint about your information, write to our Grievance Officer, Pallavi Sharma (Head of Business Development), at support@priveahealthcareportal.com. We will acknowledge your message within 48 hours and aim to resolve it within one month.

Priveamed Global Pvt Ltd
K1/702, Central Park 1, Golf Course Road, Sector 42, Gurgaon, Haryana 122009
support@priveahealthcareportal.com